Update by user Oct 26, 2015
I again used a 'value' company who are very good in what they provide - called 'Qjump' where rail tickets are often considerably cheaper than via National Rail! They have a box to choose to tick indicating 'please tick for £10 off your next order'!
They are perpetuating a SCAM called 'Complete Save' who then take your Bank details & 'help themselves' every month - if you do not remember to check your Bank a/c thoroughly. You do NOT get anything worthwhile from these scammers, although they will argue that you do. They (rail ticket sites, Argos, etc.) are selling by 'deception'! They apparently also do this on ARGOS sites & others, who obviously 'support' what these scammers are trying to do!
When ordering online DON'T fall for 'ticking a box for future discounts'! BBC Watchdog are going to find out about this!
Original review posted by user Jul 15, 2015
Checked my bank a/c & found an unauthorised payment of £15.00 debited from my account on 17 July 2015. I searched online to see various reports - mostly of others being scammed.
I called the number I found - an 0800 - so hope it was genuine and
'freephone'! Spoke to a Gayle - told her I had NEVER signed up for this, as this kind of so-called 'rewards system' does not interest me.
She told me it appeared to have been signed up by me upon buying tickets from a good site I often use to get sometimes cheaper advance rail tickets: Qjump ! (NO problems with them). Gayle insisted they had sent me 5 emails! LIES! I assured her 'in no uncertain terms', I had NOT received 5 emails; every morning I check through all my 'junk' emails to delete/report/block, as appropriate.
These scammers appear to have some 'back door' way of getting hold of your bank details : some people have reported buying from other online retailers to find similar has happened to them. Be v. careful NOT to click on anything else on your trusted online site.
Upon first ringing the no., I got a recorded message asking me to 'enter my membership no'. I couldn't as I am NOT a member!! And I don't want to be!! Just pressed several zeros and got through to Gayle, as above. I insisted I had been scammed, would be 'blogging', warning people about this and that I want a refund.
She informed me she would arrange this and that this would take about 10 days. I told her that 'in this day & age with our technology transferring money does not take 10 days and they took mine quickly enough'! I asked her 'now what kind of interest are your alleged company earning from OUR money'? She had no answer to that!
I duly DID receive an email cancelling my 'membership' within a few minutes! Funny that! THAT one came into my email junk inbox just fine!! I will check my bank account again in around 10 days' time (although I may be away helping a family member recover from a hospital operation & may find it less easy to get online; hence this scame is now an even more unwelcome inconvenience to me!).
I also ensured I called my Bank, HSBC, was told that this would be raised as a 'dispute payment' and that the bank would call me the next day to verify this to be the case - once again during their opening hours. The lady I spoke to at HSBC sounded as if she was not in the UK and, most interestingly, even said that she, herself, had got scammed by this same 'body' calling themselves by same name!
I note SOME people are 'singing their praises' getting discounts off all kinds of purchases! Rubbish! They are probably WORKING for these scammers! I am unable to locate this 'company' as being listed at Companies House, London. Just beware when buying online. (don't we ALL, nowadays?!).....many genuine companies seem to have got affiliated with these scammers: Trainline, Argos, to name a few. Do a google search; see how many other people are also complaining about these scammers (used to be known by a different name - conveniently for them!!) Watch out they don't change their name again, as we are 'onto' them!
Reason of review: scam taking unauthorised payment out of my bank account.
Monetary Loss: $13.
Preferred solution: Full refund.
I didn't like: Scam.